Yes, We have a 5 day return policy on ALL our Frames and Lenses but
there are NO REFUNDS. From the day you receive the DCL product you have 5
days to return for an exchange or and in-store credit ONLY. The Frames
or Lenses MUST be returned in the exact condition that were originally
received including all packing supplies/clothes/spray to get a FULL
credit. To get a return issued please contact us at
info@diamontcutlenses.com. You will then get an RA(Return Authorization)
to attach to the box you send back. Original shipping costs will not be
credited. Thank you for your understanding!
YES, with any purchase over $50 shipping will be completely FREE! Each package is shipped USPS Priority mail. It DOES take 2-3 BUSINESS days to process the order then on average once your order is shipped it should be received within 2-4 business days
YES, We do recommend this because the frames might need some type of an adjustment after the lenses are inserted. Also screws sometimes do break while being assembled. Any authorized Cartier eyewear dealer will have screws on hand and most likely will not charge. Please see the “How it Works” video HERE
Unfortunately lenses DO NOT come with a warranty. All lenses are scratch and impact resistant. Our lenses are made with the highest quality materials in the optical world. Each pair of lenses comes with a micro-fiber for optimal lens cleaning.
ONLY use a microfiber cleaning cloth to clean your lenses. We include a micro-fiber cleaning cloth with EVERY purchase. ANY other type of cloth (EX: Paper towel, Toilet paper, Wash cloth, Hand towel) will RUIN/SCRATCH your lenses
ALWAYS use the micro-fiber cleaning cloth. You can also rinse your lenses under luke-warm water and wipe and dry off with the micro-fiber cleaning cloth. For optimal lens cleaning, we also sell our lenses cleaning spray which is the best way to clean and take care of your custom lenses. We do have extra micro-fiber clothes available for purchase under accessories
Before each order is shipped is goes through a rigorous inspection process to maintain the highest level of quality control. It is our ultimate goal to satisfy our customers to our upmost ability. You, the customer, are everything to us!
Yes, We have a 5 day return policy on ALL our Frames and Lenses but
there are NO REFUNDS. From the day you receive the DCL product you have 5
days to return for an exchange or and in-store credit ONLY. The Frames
or Lenses MUST be returned in the exact condition that were originally
received including all packing supplies/clothes/spray to get a FULL
credit. To get a return issued please contact us at
info@diamontcutlenses.com. You will then get an RA(Return Authorization)
to attach to the box you send back. Original shipping costs will not be
credited. Thank you for your understanding! We look forward to doing
business with you!
NO, Unfortunately there are no refunds given because of the luxury items we sell. We can only offer an exchange or in-store credit. Our return policy is only 5 Days. NO EXCEPTIONS! We apologize for any inconvenience
ALWAYS go to your local authorized Cartier dealer. Most authorized dealer will not charge for additional screws and adjustments. WE DO NOT sell extra screws
Transitions means when lenses are clear or have a slight tint on the inside and then darken automatically when the lenses are exposed to sunlight. It can reduce eye strain and fatigue indoors and even prevent squinting in the sunlight. It's like having 2 pair in 1!
